WHY DO YOU WANT MY EMAIL ADDRESS/TELEPHONE NUMBER ETC?

We ask for these details so we can contact you in case there's a problem with your order. In about one order in 50, for example, there's a delivery problem and we need to contact the customer to resolve it.
We also email customers special We Know Dental offers and information.
We do not make email addresses or telephone numbers available to other companies ever.

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HOW DO YOU KEEP MY INFORMATION SAFE?

All We Know Dental online purchases take place in a safe environment using the latest security technology to protect our customers.
We encrypt your credit card information to ensure your transactions with us are private and protected as they travel over the Internet. We accept orders only from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
Your payment details are held in an encrypted format until we process your order. All orders are processed on computers that are not connected to the Internet.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.
If you have questions regarding our credit card security policies, please call us.
If you are still not convinced about the safety of shopping online, but would like to try out our affordable print solutions, please call us on the number above and place your order over the phone. We are open Mon-Fri: 9am-5pm.

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AS WELL AS PERSONAL DATA, WHAT OTHER INFORMATION DO YOU KEEP?

To help us give you the best service, we also keep records of:

  • Your purchases with us. This lets us send you the most relevant offers. It also means we can quickly deal with any problems you may experience with your order.
  • Any email correspondence you send us. This helps us keep track any problems or concerns you've had with our products or services.
  • Incoming calls. This is so we maintain the highest standards of customer service and aids with the training of new staff

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HOW DO YOU USE MY PERSONAL DATA?

All the information we collect via our website or through correspondence with you is used to operate and improve the service we offer you. We are committed to using your personal information only for:

  • Dealing with orders and accounts for the supply of our goods and services
  • Planning and managing We Know Dental business activities, including analysing customers' shopping habits and preferences
  • Research
  • Providing you with information about the products and services we offer
  • Letting you know about offers from other companies, but only with your permission
  • Assessing your request for delivery of goods and services from us where we may make enquiries about you including searching your records held by organisations like Equifax and credit reference agencies. At all times where we use or disclose your information it will remain secure.

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WILL YOU EVER PASS MY EMAIL DETAILS ON TO THIRD PARTIES?

We will never pass on your email address on to a third party for marketing purposes. We will however send you details of offers from other companies that we think may interest you, but only with your permission. If you would like to receive such offers please email optin@weknowdental.co.uk
We also never pass on credit card details to anyone, because that would just be crazy.
There are only four circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies (Barclays Merchant Services in UK and Payment Tech in USA), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
  • In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
  • We do occasionally make names and addresses (but never email addresses) available to companies whose products we think may interest you, unless you have told us not to. If you do not wish to receive such offers please email us at mailingoptout@weknowdental.co.uk with your account number, which can be found above your address on you latest catalogue.

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HOW DOES DATA TRAVEL OVER THE INTERNET?

The Internet is a global network - therefore there are cases where your data travels internationally, which may include places outside the European Union. We want you to know that if you visit or shop with We Know Dental, you're agreeing and authorising us to process data in this way.

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WHERE SHOULD I SEND MY DATA PROTECTION QUERIES?

If you have questions about your personal data or our privacy policy, please email us at privacy@weknowdental.co.uk
To see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer
Marketing Print Solutions
The Cube
19 Love Lane
Cirencester
Gloucestershire
GL7 1YP

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HOW DO I OPT IN/OUT OF RECEIVING INFORMATION FROM YOU?

Here's the email addresses to write to if you don't want to receive information from us:
Opting out:

  • If you do not wish to receive offers in the post from companies whose products we think may interest you, please email mailingoptout@weknowdental.co.uk 
  • If you do not wish to receive any further email messages from us, (and I quite understand if you don't, but remember that if you unsubscribe we will not be able to send you Sale details before anyone else) please email unsubscribe@weknowdental.co.uk 
  • If you do not wish to be contacted by We Know Dental at all, please email idontwanttoknow@weknowdental.co.uk 

Opting in:

  • If you would like us to send you offers from other companies that we think may interest you by email please email optin@weknowdental.co.uk 

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WHAT CAN I DO TO INCREASE SECURITY?

Internet shopping is becoming more and more popular and the overwhelming majority of transactions are quick, easy and trouble-free. We do everything we can to ensure your shopping experience is as safe and secure as possible.
However, there are a number of additional precautions you can take to increase security:

  • We recommend you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites you may have visited
  • Never reveal your password to others
  • Keep your password as unique as possible and try not to choose obvious passwords, such as your name, partner's name, or other personal information which could be easily obtained by a third party
  • Avoid using the same password for numerous Internet sites.


Please note, We Know Dental will NEVER ask for personal details via email. If you do receive an email requesting this information, please contact our Customer Service team immediately.

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PRIVACY POLICY

As with all shopping websites, we collect personal information from you when you shop online at We Know Dental.co.uk We use this information to make your shopping experience as easy and enjoyable as possible. We need it to process your order, inform you of any delays or problems and occasionally to send you special offers and promotions.

The information we collect is:

  • Your name – so we know what to call you
  • Email address – so we can email your order confirmations, delivery delays, offers etc. You can unsubscribe here at any time. Please allow 10 days for you request to be updated across all our systems.
  • Delivery address – an obvious one
  • Telephone number – we’ll only call if we have a delivery problem or to talk to you about your order
  • Credit card details – we only ask for these when you place an order
  • Mobile number – so we can text or call you with details about your orders or where we have a question


We use the latest secure server technology to ensure this information is protected to the highest standards.
We use encryption to safeguard your credit card information and only accept orders from web browsers that permit communication through Secure Socket Layer (SSL) technology - this means you cannot inadvertently place an order through an unsecured connection. Most web browsers above version three support this security.
This encryption makes it virtually impossible for unauthorised parties to read any information that you send us.
The encryption technique we use is the highest standard available for e-commerce and certified by VeriSign, the world's most respected certification body for Internet firms.

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DATA PROTECTION

We Know Dental is a registered data processor under the Data Protection Act. We will never pass on your details to third parties for marketing purposes unless you agreed to it when you first made contact with We Know Dental (or later agreed to do so). If you opted out of receiving such offers but have now changed your mind and would like to receive them, please email optin@weknowdental.co.uk 

There are only four circumstances where we may share some of your data with others:

  • With agents (including credit reference agencies, credit card clearing agencies (Barclays Merchant Services in UK and Payment Tech in USA), fraud prevention and detection agencies) that we use to process the orders you place with us or who assist us in the service we provide to you. In these instances, we provide them with only the information they need to perform their function
  • In the unlikely event that our business assets are ever sold to or purchased by another company. (Our data records are part of our business).
  • To outside research companies whom we may ask to contact you directly for your opinions on our products and services (in which case we provide them with only the information they need to perform their function).
  • When you first made contact with We Know Dental you were asked if you were happy to receive mailings and offers from third party companies whose products we thought might interest you. If you did not object at the time, but have now changed your mind and no longer want third party mailings, please email us at mailingoptout@weknowdental.co.uk with your account number, which can be found above your address on you latest catalogue.

If you have questions about your personal data or our privacy policy, please contact us at privacy@weknowdental.co.uk
You’ll also find more information about this in our Security FAQs section.
To see all the information we have about you, and to correct any inaccuracies, please write to:

The Data Protection Officer
We Know Dental
Marketing Print Solutions
The Cube
19 Love Lane
Cirencester
Gloucestershire
Gl7 1YP

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COOKIES

Cookies are small text files that websites send to your computer. A cookie can be thought of as an Internet user's identification card. They let the website know when the user has returned. This lets the site bring up information relevant to that user, for example your name, past orders etc.

Cookies make the interaction between users and websites faster and easier. Without cookies, it would be very difficult for a website to allow a visitor to fill up a shopping basket or to remember the user's preferences or registration details for a future visit. The We Know Dental website uses cookies to allow customers to move from one part of the web site to another and to add items to the shopping basket without having to login repeatedly.

Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website. It is possible to opt out of cookies via your browser’s cookie settings, but if you do this you will not be able to shop from the We Know Dental website as the functions of the website are dependent on cookies. Please note that cookies are computer specific, so if you log on to any site from a different computer, the cookie settings on that computer will apply.

For further information about managing and disabling cookies on your computer see www.allaboutcookies.org/manage-cookies.

When you visit our sites, cookies are either served directly by us, or by our business partners. Here is a description of the different kind of cookies we use.

Essential cookies These cookies allow you to use the basic functionality of our website. For example, browsing our products, ordering and paying for items, checking your account information and viewing your order history.

Performance cookies They allow us to get to know how you use our website. They are used to analyse visitor information such as usage, visitor numbers and help us see how effective our advertising is and to understand what you like. We also use this information to help improve our website, make our marketing more relevant and improve the user experience.

Functionality cookies They allow us to provide additional functionalities to the website, and will retain some settings information. Whilst not essential for the functionality of our site, they do enable extra features that should improve your shopping experience.

Targeting cookies We also use cookies to track visitors' interest in our products. We may use this to understand what most appeals to our customers so we can make our offers as appropriate as possible. Browsing behaviour is also used to create relevant banner advertising with product recommendations that we believe best relate to the items you viewed on our website. These banners are then served across other websites that you may visit, typically news sites, video sites and blogs. This process is called behavioural advertising and although the adverts are individually tailored to each visitor, all cookie data is anonymised and stored temporarily. Additionally, all banners of this type feature an "i" icon that provides more information from each advertising network and instructions on how to opt out. We also use the browsing behaviour data to create personal product recommendations on our website, our marketing emails and in our printed catalogue.

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© 2015 WeKnow Dental

Marketing Print Solutions Ltd. trading as WeKnow Dental. Registered in England & Wales. Company Registration No. 08745888. Registered Office: The Cube, 19 Love Lane, Cirencester, England GL7 1YP. Tel: 0800 1 30 35 30. Email: support@weknowdental.co.uk

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